How do I know if you accept my current health insurance plan?

For a sample list, please refer to our Insurance page for a complete list of the health insurance plans that we currently contract with. Please call your Physician's office to verify acceptance of your particular insurance plan.

How do I make an appointment with my Primary Care Physician (PCP)?

To schedule a routine medical appointment, call your PCP's office phone number noted on your health insurance card.

What should I bring on my first visit to my doctor?

To prepare for your first visit with your doctor, you should bring a copy of your health insurance card, a list of your current medications, your co-payment for an office visit and information about your medical history.

What if I need medical care after normal business hours?

For health conditions arising outside business hours, visit our Urgent Care at the 9190  Haven Avenue, Suite #102, Rancho Cucamonga, CA 91730. 

When is it appropriate to visit the Urgent Care clinic for services?

To seek same-day care, call your PCP's office first. Conditions such as flus, colds and sore throats are generally treated during an office visit. If your PCP is unable to see you for same-day care, you can take advantage of CMG's After Hours Clinic. Contact your primary care physician's office before proceeding to an Urgent Care facility (like the Emergency Room) and they will direct you to the appropriate level of care.

How do I select a Chaparral Medical Group (CMG) Primary Care Physician (PCP)?

If you currently have a non-CMG PCP, call your health insurance plan to notify them of your new PCP selection. If you currently have a CMG PCP, call the physician’s office to switch to another CMG physician.

Why should I choose a CMG physician?

CMG is a multi-specialty group comprised of Primary Care Physicians and Specialists. CMG’s credentials reflect a tremendous depth of professional experience, from board-certified physicians to recognized medical leaders in the community. Working together, our teams provide "seamless" care that respects the needs of each individual patient.

How do I get prescription refills processed through my doctor's office?

To refill a current prescription, please contact your pharmacy directly and allow 48 hours to process your request. Please call your Primary Care Physician's office, incase your prescription has expired.

May I request copies of my medical records?

Yes. Under CMG’s privacy practices for health information, CMG patients have specific rights where medical records are concerned. A detailed joint notice of these practices, with instructions for requesting copies of records, is posted in each CMG Cilinc in English and/or Spanish.